The FCA have announced they are considering an option to ban charges on unarranged overdrafts. I am stuck on the fence with this in terms of what the right answer is. From a customers perspective, they may feel they have no right to be charged for entering in to unarranged credit. Although there will be customers who have simply lost track on their account balance and the fact their bank is willing to give them credit is a great experience.
Banks need to put themselves in their customers shoes. If you were standing and trying to make a payment for something, would you prefer your transaction to be declined as the bank can't offer you an unarranged overdraft? Or are you relieved your bank has offered you such a service and you take responsibility for the lack of funds?
An interesting debate...
The banking industry responded by saying that customers were usually warned if they were about to go overdrawn, usually via a text alert on on a mobile app. "When used sustainably, consumer credit is important for economic growth, and lenders work hard to ensure the balance is right between helping customers to borrow while ensuring longer term affordability," said Eric Leenders, head of personal banking at UK Finance.