By now, just about everyone is familiar to one degree or another with some form of a conversational interface, such as Siri from Apple, Cortana from Microsoft, or Alexa from Amazon Web Services. Less clear is to what degree those conversational interfaces will replace traditional graphical user interfaces (GUI).

Aiming to make it easier for end users to invoke a conversational interface, Pegasystems has unveiled Pega Intelligent Virtual Assistant, a bot that end users can use to verbally engage any Pega application from almost any device or application, including Facebook, Alexa, email systems, messaging services and collaboration applications such as Slack.