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Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

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How to build a digital strategy

"If you had a movie of your customers purchasing and interacting with your products and services in 10 years, what would you see?"

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Four Ways to Improve Digital Customer Service

“Although it may seem counterintuitive that the path to superior digital experience runs through the contact centre, companies that...

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Why digital strategies fail

“Only 8% of companies say that their current business model will remain economically viable if their industry keeps digitising at its...

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The transformations that work, and why

"Transformation requires a four-part structure: preparing the journey, funding the journey, reinventing the future and organising for...

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Unleashing the potential of FinTech in banking

“The biggest near-term threat to most banks comes not from FinTechs but from traditional competitors better leveraging those FinTechs.”

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Getting Bank Automation Beyond the Pilot Phase

"Banks should resist the temptation to focus on processes that can be transformed fastest. Instead, prioritise areas that would provide...

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